Support
Get in touch
Questions, bugs, or ideas? A human — the only one on this crew — reads every message and usually replies within a couple of days.
Email SupportSync
My knots aren’t appearing on my other devices
Sync travels through your private iCloud, so on every device check:
- You’re signed into the same Apple Account (Settings → your name).
- iCloud is on for the app (Settings → your name → iCloud → see all apps).
- The device is online. Sync is usually seconds, but iCloud can take a few minutes after a fresh install — opening the app nudges it along.
Nothing is lost while offline: entries save locally and sail up when the connection returns.
Does the Apple Watch app need my iPhone nearby?
No — it’s independent. Knots tied on the watch sync through iCloud on their own, and meet your other devices there.
The journal
I missed a few days. Did I lose anything?
Never. There are no streaks in this app by design — knots only count up, and nothing you have tied can be untied by a missed day. Quiet weeks are part of every voyage.
How do I export my journal?
Menu (⋯) → Export your voyage → choose JSON (everything) or PDF (a printable scroll of your knots). The file is yours to keep anywhere.
How do I delete an entry — or everything?
Swipe any knot to delete it. To remove everything: delete the app, then clear its iCloud data in Settings → your name → iCloud → Manage Account Storage.
The evening reminder isn’t arriving
- Check it’s enabled: menu (⋯) → Evening reminder.
- Check notification permission: Settings → Notifications → Ulysses.
- Focus modes can silence it — add the app to your evening Focus’s allowed list.
Vision Pro
How do I fire a firework on the deck?
Fireworks are earned: one for each knot you tie that day. Pinch and hold with your right hand — an ember glows at the bow — then release. If no ember appears, tie today’s knot first.
What else is hidden on the deck?
Pinch the rope coils on the mast — they remember your knots. Find the sailors’ constellations in the sky. Stay a while, and the sea may offer you a quiet minute. After thirty knots, watch the horizon.
Purchases
What do the “Patron of the Voyage” tips unlock?
Nothing — on purpose. Your $4.99 purchase includes every feature on every platform, forever. Tips are a voluntary thank-you and unlock only the golden lantern app icon, plus our gratitude.
I reinstalled and my golden lantern is gone
It travels through iCloud — open the app once while online and signed into the same Apple Account, and the lantern relights. If it doesn’t, get in touch above.
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